SHIPPING

WHEN WILL MY ORDER BE DELIVERED?

When your order ships, your tracking info is automatically sent to you via the email you provided during checkout. If you have questions about your tracking, simply REACH OUT TO US HERE.

If your order hasn't shipped throughout the regular time frame, please reach out to us! We'll resolve any outstanding issues asap. Please see all of our detailed SHIPPING INFO HERE.  

Email: luck@shoops.store

Address：Unit B, 5/F, Gallo Commercial Building, 114-118 Lockhart Road, Wan Chai, Hong Kong

I RECEIVED MY TRACKING DETAILS, BUT IT DOESN'T SHOW ANY MOVEMENT! WHAT SHOULD I DO?

If it has been more than two days since your order has been shipped and movement is not reflected on the shipper's website or it has been more than 48 hours since the last tracking update, please contact us at luck@shoops.store and we'll do everything we can to resolve the issue for you!

WHAT CARRIER DO YOUR ORDERS SHIP WITH?

All orders are shipped via USPS and FedEx. 

ITEMS IN THE ORDER ARE MISSING OR INCORRECT?

• Items in Order Were Missing or Incorrect

  We work hard to ensure that your order is correct and reaches you safely and quickly. However, we are aware that these errors may occur when we process your order.

  While we certainly understand this is inconvenient for you, the quickest way to return or replace an incorrect item you received is to visit our store. Our return policy makes it easy to correct your order or get a refund for your order.

• Incorrect item received

Did you order Product A and received Product B? These errors can happen from time to time and we want to know about them so we can help ensure they don't happen again. Please write to luck@shoops.store or use the "Contact Us" 

• Missing Item from order

If your order is missing an item, please write to luck@shoops.store to talk to someone who can help you investigate the issue and help resolve it.

• Extra items

If your order contains additional items or you have received an order from someone else, please contact us at luck@shoops.store with any information about the item you received.

MISCELLANEOUS PROBLEM

WHAT IS YOUR RETURN POLICY?

You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged and we will refund you. You can view our Returns / Exchanges policy

DO YOU OFFER DROPSHIPPING?

We do! Please contact us at luck@shoops.store for details! We work directly with drop shippers and provide the best prices and quality in the market!

WHO DO I CONTACT FOR PRESS INQUIRIES?

For all press inquiries, email luck@shoops.store and your email will be forwarded to the right person!

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

• Credit, Debit, and Prepaid cards are issued by the following networks:

NEED ADDITIONAL HELP? YOU CAN CONTACT US HERE.

luck@shoops.store. We respond within 24 hours!